To provide premium customer support to Our Client. This support is provided by either phone or email, which includes direct contact with our client, its customers and their support partners.
◆Provide primarily customer service based phone support to customers. ◆Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. ◆Provide accurate and understandable information to all customers and support partners. ◆Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.