Client Service Associate / Agensi Pekerjaan SELPEO Sdn.Bhd
外資系アウトソーシング企業/ Client Service Associate
The Client Service Associate is to help support and expand SNS’s self-serve advertising customer base. They will also need to demonstrate the value of the advertising solutions and provide post-sales support for all self-service products.
Primary Job Functions: ・Understand customer’s enquiry and respond via phone and email ・Answer incoming calls and email and perform outbound calls related to the products and services ・Identify customer requirements and ensure they are answered or routed through the appropriate support channel ・Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.